Shipping policy

Door to Door Delivery

Please enter your postal code in the cart to see the delivery charge applicable to your area. The final delivery cost will be calculated during the checkout process. All online orders are dispatched from our main warehouse and delivered to your door.

Creative Living therefore reserves the right to re-quote and charge for these deliveries as our online shopping system generated quote is unable to factor in these chargeable delivery destinations during checkout. In the event that our orders are subject to additional delivery charges after checkout and payment, we will inform you. You can then choose to either pay the difference or cancel your order. If payment has already been made, you may opt for a credit on your account or request a full refund, which will be processed as soon as possible.

In the case of an immediate refund on an EFT (Electronic Funds Transfer), funds may only reflect in your account a day or two following the actual refund – this is beyond our control. In the case of an immediate refund on a credit card purchase, funds may take up to 10 days to reflect back in your account following the actual refund – this is beyond our control.

We use several different couriers for our deliveries depending on size, weight and number of parcels. We cannot guarantee urgent or Next Day deliveries, but you are welcome to collect your order from our warehouse.

All items will be delivered directly to your doorstep. Deliveries are not done on weekends and public holidays and we only deliver within South Africa. Our ability to deliver is also always subject to the availability of the goods and the supply of accurate delivery address details. Delivery to PO Boxes is not possible. An additional fee will be charged should the parcel be despatched with an incorrect address.

 

Collection From Warehouse

Orders can be collected from our Warehouse by prior appointment. You will not be charged for delivery, an option is available during checkout.

Collections can take place between Monday to Friday, from 10 a.m. to 3 p.m.

To arrange to collect your order from our warehouse, please contact our Customer Service team, who will provide you with the full address and telephone number. Please ensure that you give us 2 days' notice prior to collection.