TERMS & CONDITIONS

General

These terms and conditions apply to the use of the www.creative-living.co.za website and stores, which are operated by Creative Living Trading (Pty) Ltd. References to Creative Living as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Creative Living Trading (Pty) Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.creative-living.co.za website or stores, as well as for telephone or postal orders. These terms & conditions also cover our catalogue(s), emails and any other associated promotional activity.

By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, stores, catalogue, emails or phone.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.

By placing an order through our website you are making an offer to us to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

All prices on our website, catalogues, emails are shown and charged in South Africa Rand (ZAR) inclusive of 14% VAT.

After placing an order online, we will provide you with confirmation that your order has been processed but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:
• If the product you ordered is out of stock.
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.
• If customers do not reach any order criteria outlined in the Terms & Conditions.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, one of our Customer Service team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email and you will have 48 hours to respond. Failure to do so will result in your order being cancelled.

We reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from our website.

You can sign up for our newsletter when register as a customer. However, should you wish to not receive e-mails, please inform our Customer Service team and they will remove you from our list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email.

Cancellation and Change Policy

We have fully researched the fastest way to get your product into your hands so that you can enjoy it sooner! Any and all changes to the order MUST be requested within 24 hours to ensure that we can make the change, unless it was processed or shipped the same day. If your order has been processed, you have to pay 10% handing fee and delivery fee will be deducted from the refund.

Note: If a custom or special order including special order fabric has been processed to a manufacturer AND the work has been performed, the custom/special order is considered non-cancelable.

Product Pricing and Description

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information.

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
We are unable to offer a price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.

Promotions

Please note that only one promotional offer can be used at any one time.

Promotional codes are not valid on Sale items, Clearance products, or on our Gift Vouchers.

Although we will instruct affiliate windows, press and magazines to remove offers or promotions from their sites/publications when they are no longer valid, we cannot be responsible for the failure to do so and will not be in the position to refund any price discrepancies between such articles and our website.

Shipping Policy

We use several different couriers for our deliveries depending on size, weight and number of parcels. We can’t guarantee urgent orders or the Next Day deliveries, but welcome to collect from our warehouse.

We will offers free delivery on orders you place over R10000, charge for these deliveries is unable to factor in these chargeable delivery destinations during checkout.

All delivery charges are subject to change depending on the delivery areas, the size and the weight of your parcel. Our Customer Service team will contact you before dispatching your parcel should this be the case and we may ask you for additional delivery charges, you will have the choice to either pay in the difference or cancel your order which if paid for already with entitle you to elect a credit on your account or an immediate refund in full.

Before you finalise and submit your order please ensure the delivery address is correct including the post code. Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.

All stuff will be delivered to your doorstep directly. Deliveries are not done on weekends and public holidays and we only deliver within South Africa. Our ability to deliver is also always subject to the availability of the goods and the supply of accurate delivery address details.

We will always do our best to ensure that delivery happens on time. If we are unable to deliver the goods to you within the time periods specified above, we will contact you as soon as we become aware of any issues that will delay delivery to you.

Please ensure that you or your authorised representative is available at the delivery address. If anyone other than the purchaser is accepting delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. We may in certain instances require the person accepting delivery to produce a form of identification. On delivery we will require that you or your authorised representative sign a duplicate copy of the delivery note and fill in your or their name.

This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. We reserve the right to charge an additional fee in the event of more than one failed delivery, should we deem it appropriate in the circumstances.

We have outsourced all delivery and collection and, to the extent permitted by law, we will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the deliverer, its directors, employees, sub-contractors, agents or representatives.

Collection from Warehouse

Orders can be collected from our Warehouse in Killarney Gardens – Cape Town, by prior appointment.

Collections can take place between Monday to Friday 10am to 3pm.

To arrange to collect your order from our Warehouse, please contact our Customer Service team on 021 556 5076.

You will not be charged for delivery, option is available when you place an order online during checkout. Our Customer Service team will provide you with the full address and telephone number, and you will need to give us 2 hours’ notice prior collection.

Worldwide Shipping

Full containers shipping is available to your location, worldwide. Welcome to arrange collection with your local couriers if you purchase one item or less than a container. Due to the nature of our business, most of products that we offer come in boxes.

Shopping cost all depends on the destination of your goods and on what scale the delivery is, we will calculate the best courier service for the size and weight of the delivery, and will provide you with a quote and estimated delivery time. We endeavour to come back to you with a shipping cost on the same day as your enquiry, however on the odd occasion we may be waiting for our partners to come back to us with costs. To enable us to provide you with the best quotation it is important to have full details of the delivery address, as well as all products you wish to order. If your items are in stock, most International orders are delivered within 2-6 weeks.

All prices are quoted and charged in South African Rand (ZAR), the prices include the 14% South Africa VAT or US Dollar (USD). We do reserve the right to contact you regarding an increase in the price to take additional payment if required.

All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

If you need to return an item, please note that customs duties are not always refundable or fully refundable. This varies depending on your country’s individual regulations.

For more information on your country’s import policy, please check with your local Customs office.

Returns Policy

You can return your product for any reason within 7 calendar days of delivery and get a full refund in South Africa. The guarantee is only valid for the original purchaser. When making a claim please ensure you have your original invoice.

The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed. You will be required to bring goods to our dispatches, or you can contact us to arrange collection, a delivery charge will be levied regardless.

Please ensure that you check all items, as faulty or damaged or shorted items must be reported within 8 calendar days of receiving the parcel.

Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the pallet, crate, or lift. If products are damaged inside of the packaging, please halt installation and contact us right away. We will either repair or replace the products or refund the price of those products. We may in certain instances require an assessment of the goods. If in our assessment you have not adhered to the use and care instructions of any goods, we will refuse to accept return of these goods.

In the unlikely event that your product is damaged or shorted simply contact with us within 8 days of delivery to make a claim. If something is wrong with an order, we will take immediate steps to replace the product or refund your money.

Please do not schedule installation of your products until after the product has been received and examined. Installing a damaged or defective product may void a warranty or damage claim.

If products have been damaged in shipping or are missing, we will replace the products or refund the price of those products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties. If it needs to be brought in for repairs, repairs will be undertaken if possible or item replaced. If the items are replaced, please note that we cannot guarantee that the colour or style which you had purchased previously will be in stock. We may in certain instances require an assessment of the goods. If in our assessment you have not adhered to the use and care instructions of any goods, we will refuse to accept return of these goods.

Payment

We accept Visa, Master Card, Cash Deposit or Electronic Funds Transfer (EFT).

If you are paying by credit card, we will place a holding reserve of funds for the total cost of your order. Final payment will only be processed on the finalisation of your order and prior to delivery. When you submit your order, under your signed in user name and password, together with the payment card details, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.

If you are paying by Cash Deposit or EFT, payment must be made within 2 days of placing your order. Your order will be process after payment has been confirmed in 2-3 working days and prior to delivery. Send a proof of payment to us will help by allocating your payment. Once we have received this we will process your order.

If you are paying by Cheque, you will have to wait 7-10 working days until we receive a confirm notification from bank.

The cash-on-delivery option is not available on all products.

In the case of an immediate refund on an EFT, funds may only reflect in your account a day or two following the actual refund – this is beyond our control. In the case of an immediate refund on a credit card purchase, funds may take up to 10 days to reflect back in your account following the actual refund – this is beyond our control.

Lay-by

50% of the purchase price (item sale price, shipping and tax (if applicable)) is required for a down payment to start a Lay-by. You will need to complete the remainder of the payment in full within Three months of the Lay-by start date.

Instalments may be paid each month at any time, payment must be or greater than 25%.

Payments may be made for the Account Balance using Credit Card, Debit Card, Electronic Fund Transfer(EFT), or Cash Deposit. Interest free!

You will not receive the goods until the full price has been paid.

You can cancel the lay-by agreement at any time before you receive the goods.

If you cancel the lay-by, or full payment is not received by the end of the Three months initial payment, the item will be immediately placed back in our inventory to be re-sold, we will refund your deposit and all other amounts you’ve paid except for the 15% termination fee (15% of the total item purchase amount). Where your payments don’t cover the termination fee, you will have to pay the fee.

You agree that the 15% termination fee is non-refundable.

Changing items during the payment duration of our Lay-by will be treated as cancellation and the 15% fee will apply. The amount paid for a cancelled Lay-by will not be transferred to a new Lay-by, instead it will be refunded directly back into your bank account.

You understand and accept that we do not allow any form of payment plan extension on Lay-by items beyond the Three months term. However if you need more than Three months, you may cancel your item and then repurchase it. This will be subject to the 15% Lay-by cancellation fee.

We can cancel lay-by agreements if you’ve broken the agreement, for example, you failed to pay instalments, we are no longer trading or the product is no longer available and this is outside of our control.

Links to Other Websites

We have placed links on this website to other websites we think you may want to visit.

We do not always vet these websites and do not have control over their contents. We cannot accept any liability in respect of the use of these websites.

Changes to Legal Notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.