SHIPPING POLICY

Creative Living offers free delivery on orders over R10 000 which is subject to the following conditions. All stuff will be delivered to your doorstep directly.

STEP 1

Place your order

STEP 2

We ship your order

STEP 3

Delivery

Creative Living therefore reserve the right to re-quote and charge for these deliveries as our online shopping system generated quote is unable to factor in these chargeable delivery destinations during checkout. In the event where our determine orders are subject to delivery charges after checkout and payment, we will inform you and you will have the choice to either pay in the difference or cancel your order which if paid for already will entitle you to elect a credit on your account or an immediate refund in full.

In the case of an immediate refund on an EFT (Electronic Funds Transfer), funds may only reflect in your account a day or two following the actual refund – this is beyond our control. In the case of an immediate refund on a credit card purchase, funds may take up to 10 days to reflect back in your account following the actual refund – this is beyond our control.

We use several different couriers for our deliveries depending on size, weight and number of parcels. We can’t guarantee urgent orders or the Next Day deliveries, but welcome to collect from warehouse.

All stuff will be delivered to your doorstep directly. Deliveries are not done on weekends and public holidays and we only deliver within South Africa. Our ability to deliver is also always subject to the availability of the goods and the supply of accurate delivery address details. Delivery to PO Boxes is not possible. An additional fee will be charged should the parcel be despatched with an incorrect address.

*Deliveries to Regional areas, Outlying and Remote areas might be subject to an extra fee. Please feel free to our Customer Care to check whether your area is free delivery area or check on the Destination guide.

Shipping Fee

Order Amount

less then R999
R1000-R4999
R5000-R9999
more than R10000

Delivery Cost

R150
R300
R600
Free

Delivery Estimates

Area

Central Area
Regional Areas
Outlying and Remote Areas

Expect day

2-4 working days
5-7 working days
10 working days

COLLECTION FROM WAREHOUSE

Orders can be collected from our Warehouse in Northriding – Johannesburg, by prior appointment. You will not be charged for delivery, option is available during checkout.

Collections can take place between Monday to Friday 10am to 3pm.

To arrange to collect your order from our Warehouse, please contact our Customer Service team, they will provide you with the full address and telephone number, and you will need to give us 2 hours’ notice prior collection.

WORLDWIDE SHIPPING

Creative Living not only proudly serves South Africa, but we also welcome shoppers from all over the world. We would be happy to ship to your location, worldwide. We will only provide full containers currently. Welcome to arrange collection with your local couriers if you purchase one item or less than a container.

All prices are quoted and charged in South African Rand (ZAR), the prices include the 14% South Africa VAT or US Dollar (USD). We do reserve the right to contact you regarding an increase in the price to take additional payment if required.

Shopping cost all depends on the destination of your goods and on what scale the delivery is. If your items are in stock, most International orders are delivered within 2-6 weeks, our clever couriers have been known to move things along a lot quicker!

Please do not hesitate to contact with our sales managers, they will calculate the best courier service for the size and weight of the delivery, and will provide you with a quote and estimated delivery time.